Large financial institution needed updated training program to reduce turnover and identify a means of measuring production performance.


PRI developed and delivered approximately 90 training programs, trained more than 1,500 people using the Enhanced Performance Training Program.


A task force of 40-60 of the trainees were brought together to reflect on what worked in respect to their training. They said about the Enhanced Performance Training Program:

  • "Documented best methods for working"
  • "Taught us how to train"
  • "Implemented new standards"
  • "Boosted our morale"
  • "Our procedures are now more user-friendly"
  • "Cross-trained us"

"We now have a process for improvement"