Our blog is dedicated to sharing our thoughts and expertise about the banking industry and how you can experience quantifiable results for your financial institution. We invite you to hear the perspectives from our banking professionals through our posts.
While technology, digital banking and economic uncertainty continue to dominate industry conversations, many bank leaders agree their biggest competitive challenge isn’t technology—it’s people. In fact, a recent study confirmed that 36% of community banks identify talent acquisition and retention as a top concern, with nearly 1 in 4 community banks reporting difficulty attracting compliance and […]
For financial institutions, capacity planning is not just a staffing exercise—it’s a strategic growth tool. However, banks that rely solely on transaction counts or historical staffing formulas often miss the operational realities—and opportunities—that drive productivity, service quality and profitability. Supercharging capacity planning to make it most effective requires a comprehensive approach that combines accurate volume data, realistic time standards, productivity benchmarks and operational insight to determine the right staffing levels at […]
Community Banking Month in April is a time to pause and recognize the vital role local financial institutions play in strengthening the fabric of their communities. The industry’s relationship-driven model is the basis for nearly 60% of the nation’s small-business loans and more than 80% of the banking industry’s agricultural loans, according to the Independent […]
In a time when digital payments and online accounts dominate the financial landscape, it may be surprising to learn that millions of Americans still live outside the traditional banking system – often at great personal cost. For community banks, implementing strategies to effectively reach these market segments is an opportunity to strengthen local economies, build […]
As financial leaders scan the horizon to determine what is in the future for community banking, they are examining every organizational area that can be improved. They are asking, “Where do we need to get better in order to succeed?” and “What is the winning combination?” PRI consultant Brett Rawls says the answers lie in marrying process improvement with strong strategy and cultures of efficiency within the bank.
April is Community Banking Month, which the Independent Community Bankers of America (ICBA) calls “a celebration of the independent spirit and unwavering commitment of community banks to help consumers and small businesses achieve their financial goals to create communities of prosperity nationwide.” In April, PRI is celebrating some of the excellent community banks that we’re […]
April is Community Banking Month, which the Independent Community Bankers of America (ICBA) calls “a celebration of the independent spirit and unwavering commitment of community banks to help consumers and small businesses achieve their financial goals to create communities of prosperity nationwide.” In April, PRI is celebrating some of the excellent community banks that we’re […]
Most successful organizations would agree that strong leadership skills are critical for everyone in the banking industry, from managers to the C-suite. Leaders must have the ability to inspire and guide others while making sound decisions that affect the future trajectory of the institution. At the same time, efficiency is the backbone of any successful […]
When online banking first emerged in the 1990s, it was presented as a simple method to cut costs. The prevailing logic was that the cost-per-transaction – almost always a balance inquiry – was less expensive than a visit to the branch or a call to the call center. The term “Customer Experience” was not yet […]
Sound strategic plans are essential to the long-term success of a financial institution, and involving the right people in the process is vital to an organization’s success. Too often, senior leaders overlook the value of inviting and including their young future leaders at the table. Mikelle Brady, PRI partner, says PRI has seen in its […]
