John Chappelle
With over 15 years of banking experience, John brings a wealth of knowledge to PRI from his tenure with community banks. He excels in leading organizational change, digital transformation, IT, bank operations, fraud and loss prevention, strategic planning and execution, sales management, and data-driven decision-making to achieve strategic goals. Adept at leading cross-functional teams, John has expertise in managing treasury management sales and servicing, digital banking, and fostering horizontal alignment across business units to drive non-interest income growth and deposit acquisition. He has a proven track record of creating digital-first customer and employee experiences that securely automate transactional needs, reduce expenses, increase efficiency, and enable employees to focus on relationship building and business development.
Relevant Experience
- Led contract negotiations for digital platforms, core systems, card networks, and treasury management products to maximize competitive pricing with growth incentives and enhanced feature sets.
- Oversaw digital banking and treasury management teams through multiple system conversions and M&A transactions. Successfully managed conversions of multiple key municipal relationships with over $1B in deposits.
- Managed regulatory, technical, reputational, credit and operational risk for digital and treasury management functions as Chief Digital Officer.
- Directed a Mid-Atlantic bank’s digital operations and treasury management teams through the pandemic.
- Completed horizontal alignment of business development incentive plans resulting in 30% increase in closed treasury management product sales and 25% year-over-year revenue growth for three consecutive years.
- Launched a digital first residential mortgage program designed to function without residential loan officers.