Our blog is dedicated to sharing our thoughts and expertise about the banking industry and how you can experience quantifiable results for your financial institution. We invite you to hear the perspectives from our banking professionals through our posts.
Customer behavior has changed and will continue to change during the course of the COVID-19 pandemic. The longer the pandemic lasts, the more significant the behavior change is likely to be. Over the last several weeks, we’ve been connecting with many of our community financial institution clients. Many community financial institutions are experiencing customer limit […]
Customer behavior has changed and will continue to change during the course of the COVID-19 pandemic. The longer the pandemic lasts, the more significant the behavior change is likely to be. Over the last several weeks, we’ve been connecting with many of our community financial institution clients. Since the closing of bank lobbies, many of […]
In response to the disruption of “business as usual” for bankers, PRI is hosting a daily forum for community financial institutions to connect and brainstorm. You’re invited to connect via video conference or to dial-in and ask any questions that you may have addressing the ever-evolving challenges dealing with day-to-day operations, employee and customer communications, […]
This blog is a “how to” follow up to Friendly Fraud: Legitimate Dispute or Just Bad Scallops? Debit card chargebacks are for your customer’s benefit to protect them from unfair merchant practices, but they are increasingly being misused by consumers. This misuse is referred to as “friendly fraud.” Do your customer-facing staff understand the difference […]
Does your financial institution have a strategic plan living on a shelf somewhere? Perhaps it’s in a beautiful, black three-ring binder just waiting for the next examiner to dust it off. You get the executive management team together with the board for a day and hammer out that strategic plan once every five years. All […]
January Bank Director’s 2020 Acquire or Be Acquired Conference at the Arizona Biltmore was their biggest and best event yet, with a continuation of the established theme promoting open-environment M&A conversations and valuable breakout sessions. As always, PRI was thrilled to be a part of such a well-run trade show for the full slate of events and […]
Can we talk about “chargebacks?” When a cardholder contacts a financial institution about a non-authorized transaction, it’s called a “dispute.” A dispute triggers a multi-step (and very costly) back-office procedure referred to as a “chargeback.” Your processor charges as much as $35 for this chargeback to inform you that the merchant denied the refund for […]
A recent poll showed that two out of three economists are now projecting some type of recession or economic downturn in 2021. Although we know it’s going to come, nobody knows when. In the meantime, our clients are asking how they can best minimize the impact of a downturn to their loan portfolios. They’re asking, […]
When Tim Holt started Profit Resources Inc. in 1990, he thought he was trying his hand at starting his own consulting business. He had no idea that the company would grow in size and scope to become what it is today. Thirty years later, with 11 employees and a multi-state footprint, the company has stayed […]
Your institution has created a rolling digital roadmap, resources with the needed skills are in place and the policies to manage a fintech partnership have been developed. You’ve taken aim at product solutions that resolve the gaps and hold the greatest profit potential. Now what?