Our blog is dedicated to sharing our thoughts and expertise about the banking industry and how you can experience quantifiable results for your financial institution. We invite you to hear the perspectives from our banking professionals through our posts.
Most successful organizations would agree that strong leadership skills are critical for everyone in the banking industry, from managers to the C-suite. Leaders must have the ability to inspire and guide others while making sound decisions that affect the future trajectory of the institution. At the same time, efficiency is the backbone of any successful […]
Identify and address overlooked expenses in your bank’s tech overhaul As PRI consultant John Chappelle discussed in Part One of this blog, most financial institutions are aware of the potential benefits of a successful digital transformation in today’s competitive environment. However, in an organization’s haste to reap the benefits of improved customer experience, enhanced operational […]
Identify and address overlooked expenses in your bank’s tech overhaul Most financial institutions are now aware of the potential benefits a successful digital transformation can provide in the areas of improved customer experience, enhanced operational efficiency and increased competitive advantage through differentiation. However, the fear of falling behind the competition can sometimes lead organizations to […]
While a financial institution’s project portfolio is continuously reassessed as new projects come up, the beginning of the year is a good time to ensure that the current portfolio aligns with the overarching strategic plan and projects are prioritized accordingly. It’s also a good time to update procedures and governance documents and assess Project Management […]
Classic Charleston served as the perfect backdrop for PRI’s annual meeting in November, where the focus was all about growth and the many ways it can take place in a company and team. PRI welcomed 10 new members to its team in 2024, reflecting significant growth across several departments and the ability to offer new […]
Thinking about implementing a credit card program at your financial institution? Before embarking on the launch of a credit card program, an institution must consider if they want “to own or not to own.” According to Michael Fuccillo, PRI credit card consultant, it is important to evaluate the available issuing options periodically and implement the […]
If yours is like a lot of businesses this year, the end of 2024 has already brought the unpleasant news that employer healthcare costs are rising again by anywhere from 5 to 10% on average. If your financial institution doesn’t find ways to offset this increase, you may be heading into 2025 already behind your […]
While your financial institution is likely aware that debit cards generate significant interchange fees, it may be selling the complete picture of debit card value short. In addition to an average of $0.34 to $0.52 cents per transaction depending on how much your customers spend and where they shop, frequent debit card usage helps build […]
When online banking first emerged in the 1990s, it was presented as a simple method to cut costs. The prevailing logic was that the cost-per-transaction – almost always a balance inquiry – was less expensive than a visit to the branch or a call to the call center. The term “Customer Experience” was not yet […]
Can we talk about chargebacks? When a cardholder contacts a financial institution about a non-authorized transaction – also known as a dispute – it triggers a costly, multi-step back-office procedure referred to as a chargeback. Processors can charge as much as $35 for a chargeback only to inform the institution that the merchant denied the […]
