Our blog is dedicated to sharing our thoughts and expertise about the banking industry and how you can experience quantifiable results for your financial institution. We invite you to hear the perspectives from our banking professionals through our posts.
Financial institutions have experienced new transaction volumes in the past three months due to the pandemic. Many customers are approaching their bank or credit union in new and different ways, and as digital transactions increase, FIs must be ready to respond with the appropriate core solutions. These new volumes can help predict future product mixes, […]
Dealing with the challenges of a global pandemic has led many financial institutions to make changes in their services and processes to address urgent customer needs. This ability to pivot, be flexible and facilitate easier customer interactions will surely be one of the silver linings to come out of COVID-19. When we emerge into the […]
As states begin to reopen and Round 2 of the Paycheck Protection Program (PPP) is wrapping up, financial institutions will return to pre-COVID operations. Or will they? At Profit Resources Inc., we believe the pandemic is providing a unique opportunity to review how financial institutions of all sizes operate and serve their communities, customers and employees. Here […]
Customer behavior has changed and will continue to change during the course of the COVID-19 pandemic. The longer the pandemic lasts, the more significant the behavior change is likely to be and the more likely those changes are to endure beyond the end of the crisis. Over the last several weeks, we’ve been connecting with many […]
Are you having trouble accessing or getting additional users on eTran? If you are having difficulty accessing the SBA site, try these options available to assist both SBA-approved and non-approved lenders: 1. SBA Connect – A system developed by Amazon to assist non-SBA lenders with applying for PPP loans quickly and efficiently. 2. SBA Complete – A large third […]
During this difficult time, community financial institutions are set up for success because they tend to be relationship lenders. But how can we be proactive instead of reactive? This is an opportunity for community financial institutions to focus on customer relationships. If they haven’t already, lenders can review their portfolios now instead of later. We […]
Customer behavior has changed and will continue to change during the course of the COVID-19 pandemic. The longer the pandemic lasts, the more significant the behavior change is likely to be. Over the last several weeks, we’ve been connecting with many of our community financial institution clients. Many community financial institutions are experiencing customer limit […]
Customer behavior has changed and will continue to change during the course of the COVID-19 pandemic. The longer the pandemic lasts, the more significant the behavior change is likely to be. Over the last several weeks, we’ve been connecting with many of our community financial institution clients. Since the closing of bank lobbies, many of […]
In response to the disruption of “business as usual” for bankers, PRI is hosting a daily forum for community financial institutions to connect and brainstorm. You’re invited to connect via video conference or to dial-in and ask any questions that you may have addressing the ever-evolving challenges dealing with day-to-day operations, employee and customer communications, […]
This blog is a “how to” follow up to Friendly Fraud: Legitimate Dispute or Just Bad Scallops? Debit card chargebacks are for your customer’s benefit to protect them from unfair merchant practices, but they are increasingly being misused by consumers. This misuse is referred to as “friendly fraud.” Do your customer-facing staff understand the difference […]
