Leslie Unrue
Leslie is a seasoned banking professional with over 20 years of experience, adept at driving innovation and delivering tangible results. She has successfully led teams across various digital banking channels, including deposit operations, ACH, wire transfer, ATM, debit card, and treasury management service support. Leslie has a proven track record of leading successful implementation projects, upgrading technology, and developing innovative solutions to mitigate risk and enhance operational efficiency. By combining technical expertise with a data-driven strategic mindset, she has consistently delivered value to organizations and their clients.
Relevant Experience
- Led multiple projects, including lockbox system conversions, bill payment system conversion, and mobile banking implementations, ensuring seamless transitions and improved operational efficiency.
- Created a bank-wide reporting package for digital banking usage, utilizing data to make strategic decisions on new feature implementations and setting staff goals for increasing utilization.
- Managed ATM fleet upgrades, resulting in complete replacements from NCR to Hyosung machines, and implemented custom-branded marketing screens and centralized deployment for ongoing marketing campaigns.
- Developed and automated reporting for quarterly risk assessments of ACH originators and remote deposit capture clients, conducting data analytics to identify clients outside established risk parameters and ensuring compliance.
- Mitigated Reg E compliance risks by automating the debit card dispute process, significantly reducing manual effort and potential errors, saving staff an average of one hour per day by automating letter generation to customers and posting provisional credits and reversals to the core system.