We expected PRI to observe routine operations within the bank, but we didn’t expect them to get into what some would consider minute details of job tasks and recommend improvements. Some of the recommendations that were made were things that management already knew should be implemented; however, recommendations for changing debit card networks and how to increase revenue in that area were very informative and ones that we probably would never have considered. We were very impressed with the comprehensiveness of the engagement in such a short period of time.
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