Michael Holt

Michael Holt, Partner

Mike is a professional with financial institution and consulting experience that have made him a lead revenue enhancement expert. His analytical skills and project management application make him a knowledgeable resource for many different projects. He brings expertise in Non-interest Income, EFT Network analyses, EFT processing expense structure & contracts, Information/Branch Capture implementation, service delivery modeling & implementation, profitability analyses, marketing analyses, and other general data analytics

Relevant Experience

  • Developed and delivered non-interest income recommendations and assessment analyses for financial institutions of sizes ranging from $250 million to $11 billion in assets.
  • Led non-interest income engagements that averaged over $600,000 in revenue enhancement and provides recommendations that receive 85% approval and increased annual income by 56.4%.
  • Created the PRI EFT Network profitability model based on ATM, PIN-debit and SIG-debit card usage, used to guide clients through contract decision and negotiation phases, as well as to analyze profitability between debit card networks in a fluctuating and constantly evolving EFT environment.
  • Managed systems integration project which would eventually lead the institution into a “paperless” end-to-end process for internal & external customer transactions using Branch Capture and Information Capture systems.
  • Constructed branch consolidation & divestment analysis, aiding one financial institution in reducing annual expense while minimizing impact on market penetration, core-deposits, and customer service.
  • Experienced successful implementation and training of PRI Customer Service Model throughout multiple engagements, facilitating the recognition of appropriate staffing levels and excess capacity in teller & platform FTE to re-shape efficient and effective branches.
  • Developed and implemented process improvement recommendations to discover and eliminate inefficiencies, while enhancing productivity.
  • Managed and trained a large team for a regional financial institution’s Business Resource Center on internal/external customer service, customer retention, problem resolution & troubleshooting, inbound/outbound sales, online banking, item processing and fee collection.
  • Piloted both an outbound calling sales initiative and dual-authentication online banking initiative for the aforementioned regional financial institution.

Insights From Our Team

Thursday, Jul 27th, 2023

Breaking the Mold: Using New Channels to Communicate Effectively

At PRI, we spend our days helping financial institutions look at every aspect of their businesses to determine where they can improve their processes, which leads to enhanced culture and employee engagement. There are many […]

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