Mikelle Holt Brady

Mikelle Holt Brady, Partner

Mikelle’s experience with financial institutions makes her a leading consultant in the retail banking arena. Her banking career spans more than 20 years, beginning at a bank in Cincinnati, Ohio, where she gained knowledge and experience in retail banking and customer service. After joining PRI in 2003, Mikelle immediately developed expertise in procedure documentation, workflow reengineering, and project management with large institutions in documenting payment processing risk, loan post closing reengineering, lockbox operations standardization, and billing.

With community banks, Mikelle works on the retail side of the bank improving process efficiency and organizational structure.  She additionally facilitates strategic planning for community banks and works to appropriately staff all PRI projects to ensure client success.

Mikelle is an instructor at the ABA Stonier Graduate School of Banking (a Wharton School partner), teaching “Strategies for Increasing Non-Interest Income.”  She has developed educational sessions that were delivered to hundreds of bankers on topics related to bank profitability.

Insights From Our Team

Friday, Mar 15th, 2024

Keeping The Community Bank Feel as You Grow

Community banks have long been pillars of the local community, intricately interwoven with its small businesses, governmental entities, and the everyday lives of its citizens. In fact, community banking represents approximately 90% of all banks […]

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Tuesday, Dec 19th, 2023

Unlocking Customer Engagement: Strategies for Enhanced Experiences

You’ve done the hard work of acquiring a customer, and now you want to deepen the relationship. Customer Engagement is the process – or journey – that can result in increased loyalty, advocacy, and customer […]

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Tuesday, Nov 21st, 2023

Do Banks Need Surcharge-free Networks?

Twenty years ago, when cash was still a primary payment method, surcharge-free ATM access was an important competitive tool for smaller FIs including community banks and credit unions. Consumers were generally using cash for most […]

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