PRI Blog: Process Improvement

Process improvement means change to any organization and tends to be met with some level of resistance. Because change is not necessarily easy, process improvement projects don’t always move forward like they should. With the constant change in the banking landscape, particularly with technology, it is critical that process improvement projects remain a priority and […]

You’ve done the hard work of acquiring a customer, and now you want to deepen the relationship. Customer Engagement is the process – or journey – that can result in increased loyalty, advocacy, and customer lifetime value. But how does a financial institution go about attacking the Customer Engagement challenge? While there is no simple or comprehensive list of strategies, Tom McGill, PRI Director of Customer Experience, tackles a few topics to consider that can be effective as you move down the engagement path.

Intentional process improvement and how it applies to the strategy and culture of a financial institution is not always at the forefront of senior leaders’ minds. When it’s not, it can easily fall by the wayside. Sometimes FIs subscribe to the view, “If it ain’t broke, don’t fix it.” This perspective can lead to a […]

Mergers and acquisitions in the banking industry continue to take place at a rapid pace and provide a foundation for strong growth for financial institutions. M&A can be a complicated long-term process, and it requires consideration of many elements beyond just converting a system platform, as PRI points out in the article M&A Integration: It’s […]

While we have never been in another economic cycle exactly like this one, the fundamentals of lending and borrowing for financial institutions remain the same. As always, FIs are interested in how to prepare for and respond to what’s coming while protecting their interests and jumping on emerging opportunities to increase revenue and profits. In […]

As of April 2023, the yield curve was inverted, pointing to a possible recession. Rates have dramatically increased, slowing loan demand, and inflation stubbornly hangs on indicating more rate increases could be on the way in the short-term. Customer demand has shifted the conversation from rate floors to rate ceilings. In addition, excess liquidity that resulted from the pandemic is now falling. This, combined with depositor demand for higher yields, is beginning to increase deposit costs. In this blog, PRI consultant Shawn King discusses how to maximize profitability and ROE in an increasing rate environment.

At PRI, we spend our days helping financial institutions look at every aspect of their businesses to determine where they can improve their processes, which leads to enhanced culture and employee engagement. There are many avenues of attack we can take that lead to improved efficiency and increased profitability, which is our ultimate goal. As […]

At PRI, we spend our days helping financial institutions look at every aspect of their businesses to determine where they can improve their processes, which leads to enhanced culture and employee engagement. There are many avenues of attack we can take that lead to improved efficiency and increased profitability, which is our ultimate goal. As […]

At PRI, we spend our days helping financial institutions look at every aspect of their businesses to determine where they can improve their processes, which leads to enhanced culture and employee engagement. There are many avenues of attack we can take that lead to improved efficiency and increased profitability, which is our ultimate goal. As […]

While digital transformation and its risks are top-of-mind for the majority of financial institution senior leaders, there is still a wide gap between the cost of implementing digital solutions and their eventual success within the organization. In fact, in 2019 research indicated that up to 70% of digital transformation initiatives did not reach their goals […]