Our blog is dedicated to sharing our thoughts and expertise about the banking industry and how you can experience quantifiable results for your financial institution. We invite you to hear the perspectives from our banking professionals through our posts.
A key aspect of success in today’s competitive banking environment is the ability to use data analytics to identify trends, improve operations, control costs and enhance the customer experience. Leaders rely on effective data analysis to make better business decisions, but that analysis requires strong reporting capabilities. However, sometimes those capabilities are hidden within the […]
In the PRI article Wasting Time: 8 Opportunities for Improving Operational Efficiency, Director of Process Improvement Jen Megee said that the biggest area to examine for wasted operations time is the failure to utilize current systems to their fullest potential. One of the keys to fully utilizing the systems you already own and reaping the […]
Have you ever encountered a time-wasting process at a financial institution that makes you scratch your head and say, “There must be a better way?” Often the process itself has not been reviewed for operational efficiency, perhaps even in many years. In the intervening time between when a process was created and today, it’s likely […]
Most successful organizations would agree that strong leadership skills are critical for everyone in the banking industry, from managers to the C-suite. Leaders must have the ability to inspire and guide others while making sound decisions that affect the future trajectory of the institution. At the same time, efficiency is the backbone of any successful […]
As long as there have been financial institutions, there have been frauds and scams designed to separate them from the money they steward. The tactics have changed over time, but the results are the same – the bank is left holding the bag when fraud occurs, and for a small- to medium-sized community bank, the […]
The Financial Brand reports that up to 70% of businesses say that fraud losses have increased in recent years, and more than half of consumers feel they are more of a fraud target than a year ago. Experts warn that Generative AI will be one of the greatest drivers of fraud in 2024, making it more accessible to do-it-yourself […]
What does a high performing financial institution have in common with Rocky Balboa in Rocky IV? More than you’d think at first glance! In the film, Rocky confronts Ivan Drago, who prepares for the match using high-tech equipment, a team of experts monitoring his every movement, and regular doses of steroids. Rocky, however, focuses on […]
While there are many in-depth approaches to process improvement initiatives out there, often small- to medium-size financial institutions have neither the time nor the resources to tackle a complete overhaul of the organization. With that said, there are countless valuable opportunities available to make small improvements that will lead to excellent results. Cultivating an atmosphere […]
Process improvement means change to any organization and tends to be met with some level of resistance. Because change is not necessarily easy, process improvement projects don’t always move forward like they should. With the constant change in the banking landscape, particularly with technology, it is critical that process improvement projects remain a priority and […]
Intentional process improvement and how it applies to the strategy and culture of a financial institution is not always at the forefront of senior leaders’ minds. When it’s not, it can easily fall by the wayside. Sometimes FIs subscribe to the view, “If it ain’t broke, don’t fix it.” This perspective can lead to a […]
