Our blog is dedicated to sharing our thoughts and expertise about the banking industry and how you can experience quantifiable results for your financial institution. We invite you to hear the perspectives from our banking professionals through our posts.
With in-person events slowly making a comeback, we were thrilled to recently attend the 2021 Missouri Bankers Association Annual Convention in Branson, Missouri. Even with the shortened schedule, adjusted due to COVID-19, Bill and Mike enjoyed meeting and talking with bankers from Missouri at the show. They also got out a bit in Branson and […]
In our last blog post, we discussed the importance of integrating “best practices” during mergers and acquisitions to maximize efficiency and reduce costs. But that’s only part of the story in an integration; in this blog, we will tackle the issue of culture integration. When any acquisition is announced, the press release invariably extols the […]
Merger and acquisition integration of technology requires a close look at the different processes and best practices of the Financial Institutions involved. Most FIs have similar processes, but they may go about them differently with varying levels of efficiency. Often, the acquiring institution converts the processes of the acquired FI completely without first thoroughly reviewing […]
In the last of our three-part series about efficiency, we will touch on three ways to establish a structure that supports a culture of efficiency at your FI. Efficiency goals should be born out of benchmarks. The FI can pick one or two they want to focus on, establish what success looks like and how […]
In our last blog, Efficiency: Why Do We Care?, we laid out a case demonstrating the benefits of improving FI efficiency. When an institution sets a goal to become more efficient and has a plan to push efficiency in the organization from the top down, there is one crucial question to ask. What do we […]
With the current economic environment and the impacts still being felt from the COVID-19 pandemic, many FIs are focusing inward and analyzing their efficiency as an institution. Increasing an institution’s efficiency results in three key outcomes: Enhanced Customer Experience. Efficient organizations offer a much better customer experience. Particularly on front-facing activities, customers prefer to resolve […]
Improving the customer experience is a top-of-mind issue for FIs in today’s ultra-competitive environment. How do we compete with the big banks? How can we separate ourselves from our competition? How can we improve our internal efficiencies? These are all questions that Customer Journey Mapping can help solve. The essence of a Customer Journey Map […]
When online banking first emerged in the 1990s, it was presented as a simple method to cut costs. The prevailing logic was that the cost-per-transaction – almost always a balance inquiry – was less expensive than a visit to the branch or a call to the call center. The term “Customer Experience” was not yet […]
The income potential of improving debit card portfolio performance – commonly referred to by insiders as PAU (Penetration, Activation, Utilization) – should place it at the forefront of most FI retail initiatives in 2021. In the last of this three-part series, PRI Partner Mike Holt examines best practices for growing a card portfolio through utilization. […]
In last month’s blog, PRI’s Mike Holt, discussed how increasing debit card penetration into accounts improves FI profitability. Now we will take a closer look at the second element of an FI’s PAU – debit card activation. Activation is measured as the percentage of open debit cards with at least one point-of-sale (POS) purchase over […]
