Our blog is dedicated to sharing our thoughts and expertise about the banking industry and how you can experience quantifiable results for your financial institution. We invite you to hear the perspectives from our banking professionals through our posts.
Technology has been a catalyst for fundamental change in financial institutions for more than a decade. The pandemic accelerated these changes, especially in lending and operations. The most significant trend in lending in 2021 will be increasing digitization. At the onset of the pandemic, many FIs scrambled to address the need to process PPP loans […]
Bill Zumvorde and Mike Holt visited with banker friends and enjoyed meeting new acquaintances at the Ohio Bankers League/West Virginia Bankers Association Joint Convention at The Greenbrier. PRI set up a booth in the exhibit hall, sponsored a dinner with other friends, and enjoyed all that The Greenbrier has to offer! The OBL and WVBA […]
With in-person events slowly making a comeback, we were thrilled to recently attend the 2021 Missouri Bankers Association Annual Convention in Branson, Missouri. Even with the shortened schedule, adjusted due to COVID-19, Bill and Mike enjoyed meeting and talking with bankers from Missouri at the show. They also got out a bit in Branson and […]
In our last blog post, we discussed the importance of integrating “best practices” during mergers and acquisitions to maximize efficiency and reduce costs. But that’s only part of the story in an integration; in this blog, we will tackle the issue of culture integration. When any acquisition is announced, the press release invariably extols the […]
Merger and acquisition integration of technology requires a close look at the different processes and best practices of the Financial Institutions involved. Most FIs have similar processes, but they may go about them differently with varying levels of efficiency. Often, the acquiring institution converts the processes of the acquired FI completely without first thoroughly reviewing […]
In the last of our three-part series about efficiency, we will touch on three ways to establish a structure that supports a culture of efficiency at your FI. Efficiency goals should be born out of benchmarks. The FI can pick one or two they want to focus on, establish what success looks like and how […]
In our last blog, Efficiency: Why Do We Care?, we laid out a case demonstrating the benefits of improving FI efficiency. When an institution sets a goal to become more efficient and has a plan to push efficiency in the organization from the top down, there is one crucial question to ask. What do we […]
With the current economic environment and the impacts still being felt from the COVID-19 pandemic, many FIs are focusing inward and analyzing their efficiency as an institution. Increasing an institution’s efficiency results in three key outcomes: Enhanced Customer Experience. Efficient organizations offer a much better customer experience. Particularly on front-facing activities, customers prefer to resolve […]
Improving the customer experience is a top-of-mind issue for FIs in today’s ultra-competitive environment. How do we compete with the big banks? How can we separate ourselves from our competition? How can we improve our internal efficiencies? These are all questions that Customer Journey Mapping can help solve. The essence of a Customer Journey Map […]
When online banking first emerged in the 1990s, it was presented as a simple method to cut costs. The prevailing logic was that the cost-per-transaction – almost always a balance inquiry – was less expensive than a visit to the branch or a call to the call center. The term “Customer Experience” was not yet […]
